Shipping Policy

This policy explains how and when we get your order to you. Please read it before ordering.

Key Information

• Delivery cost: Free tracked delivery on every UK order. No minimum spend.
• Processing time: 1–2 business days (Monday–Friday).
• Delivery time: 4–7 business days after dispatch.
• Total time: 5–9 business days from order to doorstep.
• Order cut-off: 3:00 PM GMT. Orders after that are processed the next business day.
• Delivery area: United Kingdom only.
• Tracking: every order ships with a tracking number.

Order Processing

Once payment is confirmed we begin processing. You will receive an order confirmation email immediately, and a dispatch email with your tracking number once the parcel leaves.

Tracking Your Order

Use the tracking number in your dispatch email, or visit our order tracking page.

Delays

We always aim to deliver inside the stated window. Delays can occasionally happen for reasons outside our control — carrier backlogs, severe weather, or an incomplete address. We cannot be held responsible for those delays, but we will keep you informed and chase the carrier for you.

Incorrect or Incomplete Addresses

Please check your delivery address before completing checkout. We cannot be held responsible for a parcel delivered to an address you supplied incorrectly. If you spot a mistake, email us immediately — if the parcel has not shipped we can usually correct it.

Failed Deliveries

If nobody is available, the carrier will normally leave a card and attempt redelivery or hold the parcel at a local depot or collection point. Parcels returned to us as undelivered will be refunded minus any onward carrier charge, or reshipped at your request.

VAT and Import Charges

All UK orders include VAT at checkout. There are no further customs, duty or handling charges on delivery.

Contact

Email: info@laruya.com
Phone: +31 6 87 21 60 44
Business hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)