Shipping policy

Shipping Policy

At Laruya, we work hard to get your order to you as quickly and reliably as possible. Please read our shipping policy carefully before placing your order.

Key Information

  • Processing time: 1–3 business days (Monday–Friday)
  • Delivery time: 7–9 business days after dispatch
  • Shipping costs: Free tracked delivery on every UK order. No minimum spend.
  • Order cut-off time: 3:00 PM GMT

Total Delivery Time

Estimated delivery time based on customer location.

  • All destinations: 8–12 business days

Our items are shipped directly from our suppliers' warehouses, which is why delivery takes longer than a product held in a UK warehouse. Every order is tracked from dispatch to your door, and you can cancel free of charge at any time before it ships.

These are estimates based on our suppliers' dispatch and transit times, not guarantees. If your order has not arrived within 15 business days of the order date, email info@laruya.com and we will investigate with the carrier. If the parcel cannot be located we will replace it or refund you in full — you do not have to wait indefinitely and you do not have to chase the carrier yourself.

Order Processing

Once your order has been placed and payment confirmed, we will begin processing it. You will receive a confirmation email shortly after placing your order, followed by a shipping confirmation email with tracking information once your parcel has been dispatched.

Changed your mind before it ships? You can cancel any order at any time before it is dispatched, for any reason, and we refund you in full — including delivery. Email info@laruya.com with your order number. See our Returns & Refund Policy.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can track your order at any time using our order tracking page.

Delays

While we always aim to deliver within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, such as carrier delays, customs processing, or adverse weather conditions. Laruya cannot be held responsible for such delays but will always do our best to keep you informed.

Incorrect Address

Please ensure your delivery address is correct at the time of ordering. Laruya cannot be held responsible for delays or losses caused by an incorrect address provided by the customer.

UK Deliveries

All orders shipped to the United Kingdom include VAT at checkout — so there are no surprise charges when your parcel arrives. Delivery times and tracking apply as described above.

If you have any questions about your delivery, feel free to contact us at info@laruya.com.

Contact

If you have any questions about your shipment, please contact us at info@laruya.com.
Business hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)