Shipping Policy

Order Processing

All orders are processed within 1–3 working days after payment confirmation. Processing time may vary during high order volume periods or product launches.

If there is any unexpected delay, our team will contact you through your provided contact information.

Delivery Time

For orders within Pakistan, delivery generally takes 3–5 working days after shipment, depending on your city and courier service operations.

Remote areas may experience slightly longer delivery times.

Shipping Charges

Shipping charges are calculated automatically at checkout based on your location and order weight.

Order Tracking

Once your order is dispatched, you will receive a tracking number through SMS or email if available.

You can use this tracking number to monitor your shipment through the courier’s official website.

Order Delivery Responsibility

• Customers are responsible for providing correct and complete shipping information.

• If an order is not received by the customer and is returned to us by the courier service, the order will be considered completed.

• Any order returned due to unclaimed delivery, incorrect address, or unavailability of the customer may be blocked from future ordering.

Important Notes

• Delivery time is an estimate and may be affected by weather, holidays, or courier delays.

• Please ensure your shipping address and contact number are correct when placing the order.

• La Ruya is not responsible for delays caused by courier service operations.

For any concerns regarding your shipment, feel free to contact our customer support.